Smartling achieves HITRUST e1 Certification: Your data security, our priority

Author: David Paré, General Manager, Life Sciences

At this year’s Smartling’s Global Ready Conference I spoke with Slator’s Florian Faes and Alex Edwards about the growing role of AI in translation in regulated industries. We touched in particular on the world of managed care, where the security and privacy of member data are non-negotiable, adding complication to an already complex translation process. 

At Smartling, we understand this critical need for data security and have worked to increase our support in this area as we serve more customers in the healthcare space. We are proud to announce as part of that effort that Smartling has achieved HITRUST Essentials 1-year (e1) Certification, a significant milestone that directly benefits our valued managed care clients. 

What is HITRUST e1? 

HITRUST e1 is a foundational layer of security for sensitive healthcare data. The Health Information Trust Alliance (HITRUST) is a widely recognized framework that provides a comprehensive approach to managing risk and ensuring the security of protected health information (PHI) and other sensitive data. The HITRUST e1 certification, demonstrates that Smartling has implemented essential cybersecurity controls, demonstrating a commitment to protecting the confidentiality, integrity, and availability of information.

This certification involves a rigorous assessment of key security areas crucial for handling healthcare data, including:

• Information protection program: Establishing and maintaining clear policies and procedures for safeguarding data.
• Endpoint security: Securing devices used to access and process information, mitigating potential points of vulnerability.
• User access management: Implementing controls to ensure only authorized personnel can access sensitive data.
• Vulnerability management: Proactively identifying and addressing security weaknesses in our systems.
• Incident response: Developing and maintaining a plan to effectively manage and recover from security incidents.

Why HITRUST e1 is a game-changer for Smartling's Managed Care customers

For our clients in the managed care sector, Smartling's HITRUST e1 certification offers several key advantages:

• Enhanced protection of member data: This certification provides assurance that Smartling has implemented essential security controls to protect the sensitive information you entrust to us for translation and localization, including member communications, health education materials, and more.
• Meeting foundational security requirements: The HITRUST e1 certification helps Smartling align with foundational security expectations within the healthcare industry, making it easier for you to partner with us while meeting your own compliance obligations.
• Increased trust and confidence in our platform: Knowing that Smartling has been validated against a reputable security framework like HITRUST e1 provides you with greater confidence in the security of our platform and our commitment to protecting your valuable data.
• Demonstrates our understanding of healthcare security needs: Achieving this certification underscores that Smartling recognizes the unique security challenges and regulatory requirements within the managed care industry and is proactively taking steps to address them.
• A commitment to continuous security improvement: While e1 is a foundational certification, it signifies our dedication to an ongoing journey of security enhancement. It's a stepping stone that demonstrates our commitment to building an increasingly secure environment for our healthcare clients.

Stringent security standards aren’t just a best practice, they’re a fundamental requirement

Security of your member data is paramount to maintaining trust and ensuring compliance. Achieving HITRUST e1 certification is a testament to Smartling’s commitment to providing our managed care clients with a secure and reliable platform for all their multilingual communication needs. We are dedicated to being a trusted partner who prioritizes the security and privacy of your sensitive information. This certification is just one step in our ongoing journey to provide you with the highest levels of security and service.

Learn more about the translation services we offer managed care companies here.